KIVIX PAYMENT & REFUND POLICY

To provide customers with a convenient, secure, and fully transparent shopping experience, KIVIX Global applies the following payment methods and refund policy across its official sales system.

1. ACCEPTED PAYMENT METHODS

Customers may choose from the following payment methods when purchasing KIVIX products:

• Cash on Delivery (COD):
  Available for eligible nationwide deliveries. Customers are entitled to inspect the package and verify the product before making cash payment to the delivery personnel.

• Bank Transfer:
  Payment may be made directly to KIVIX’s official bank account. Official banking details will be displayed during the Checkout process on the website or provided by KIVIX Customer Service.

• E-commerce Platform Payments:
  Customers may purchase and pay online through KIVIX’s official stores on Shopee Mall and TikTok Shop.

• Direct Payment:
  Available for purchases made at KIVIX showrooms, authorized dealers, partner Pickleball clubs, or KIVIX booths at official events and tournaments.

2. ORDER PROCESSING & DEPOSIT REQUIREMENTS

• Transaction Confirmation:
  An order will only be considered successfully placed and proceed to the packaging and shipping process after the order information and payment status have been successfully verified by the KIVIX system.

• Special Orders – Pre-orders / B2B Orders:
  For pre-order products, Limited Edition products, wholesale purchases, or large-volume B2B orders, KIVIX may require a deposit of approximately 30%–50% of the total order value, or payment may be made according to a separate agreement or contract between the parties.

3. REFUND POLICY

KIVIX is committed to protecting customers’ financial interests and providing a transparent refund process in eligible cases.

Eligible Refund Cases

Refunds may be approved in the following circumstances:

• Out-of-Stock Products:
  The customer has prepaid for a product that subsequently becomes unavailable and KIVIX is unable to fulfill the order.

• Eligible Order Cancellation:
  A prepaid order is successfully canceled before KIVIX hands the shipment over to the delivery provider.

• Payment or Transaction Errors:
  The customer has made a duplicate payment or transferred an amount exceeding the required order value due to a payment or technical error.

• Defective or Incorrect Products:
  The product has a confirmed manufacturing defect, the wrong product has been delivered, or items are missing from the order, and the case has been inspected and approved by the KIVIX Assessment Center as eligible for a refund, where the customer does not wish to receive a replacement product.

Refund Method & Processing Time

• Refund Method:
  Refunds will be processed to the customer’s bank account or, where applicable, through the original payment method used for the transaction.

• Processing Time:
  Refunds are normally processed within 03–05 business days, excluding Saturdays, Sundays, and public holidays, from the date KIVIX confirms completion of the required receipt, inspection, and refund procedures.

4. TRANSACTION SECURITY NOTICE

To ensure financial security and receive full warranty and after-sales protection, KIVIX strongly recommends that customers make purchases and payments only through the official channels listed below.

KIVIX shall not be responsible for any loss, fraud, payment disputes, or other risks arising from transactions conducted outside KIVIX’s official or authorized sales channels.

Customers should carefully verify payment details before making any bank transfer and should not transfer funds to personal or unofficial accounts claiming to represent KIVIX.

5. OFFICIAL KIVIX CHANNELS

Official Website: www.kivixsport.com

Customer Service Hotline / Zalo: 034 539 7036

Email: Kivixsport@gmail.com

Social Media & E-commerce: @Kivixpickleball
Facebook | Instagram | TikTok | YouTube | Shopee