KIVIX PERSONAL INFORMATION PRIVACY POLICY

Thank you for trusting KIVIX and visiting our official website at www.kivixsport.com.

At KIVIX Global, protecting personal data and maintaining customer trust are among our highest priorities. We respect your privacy and are committed to safeguarding your personal information in accordance with applicable laws and regulations.

This Privacy Policy explains the purposes and scope of data collection, how personal information is used, and the measures KIVIX applies to protect your data while you browse, shop, and use our services.

1. PURPOSE & SCOPE OF INFORMATION COLLECTION

You may browse the KIVIX website anonymously without providing any personal information. Personal information is collected only when you create an account, place an order, submit an inquiry, or otherwise provide information directly to us.

The categories of information we may collect include:

  • Identification & Contact Information: Full name, shipping address, mobile phone number, and email address.

  • Transaction Information: Order details, purchase history, and payment method information.

  • Technical Information – Cookies & Website Usage Data: IP address, browser type, pages viewed, links clicked, and other connection or usage data related to www.kivixsport.com. This information may be used to improve website functionality and optimize the customer experience.

2. HOW WE USE YOUR INFORMATION

KIVIX collects and uses personal information only for legitimate business purposes and in accordance with applicable privacy and data protection requirements.

Your information may be used for the following purposes:

  • Order Processing: To receive, confirm, prepare, package, and deliver your order to the designated shipping address.

  • Customer Service & Support: To respond to inquiries and process warranty requests, exchanges, returns, complaints, or other customer support matters.

  • Communications & Promotions – With Your Consent: To send thank-you messages, order updates, service or technical notifications, promotional offers, and information about new KIVIX products.

  • Service Improvement: To analyze customer behavior and purchasing patterns in order to improve website design, functionality, services, and personalized shopping experiences.

3. INFORMATION SHARING

KIVIX is committed to not selling, trading, or disclosing your personal information to third parties for commercial purposes.

Personal information may only be shared when reasonably necessary in the following circumstances:

  • Shipping Partners & Payment Service Providers:
    Necessary information such as your name, phone number, and shipping address may be provided to logistics partners including GHN, GHTK, Viettel Post, and other delivery providers, as well as banks or payment gateways, solely for the purpose of processing and completing your transaction.

  • Legal Requirements:
    KIVIX may disclose personal information when required by a valid written request from competent government authorities, regulatory agencies, courts, or law enforcement bodies in accordance with Vietnamese law.

4. DATA RETENTION

Your personal information will be securely retained within KIVIX’s internal systems until:

  • You request the deletion or cancellation of your personal data through our official Hotline or customer support email; or

  • The applicable statutory retention period expires, including mandatory retention requirements for invoices, accounting records, financial documents, and other records required by law.

Where required by law, certain information may continue to be retained even after a deletion request has been submitted.

5. ACCESSING, UPDATING & DELETING YOUR PERSONAL INFORMATION

You have the right to access, review, update, correct, or request the deletion of your personal information, subject to applicable legal requirements.

You may exercise these rights through the following methods:

  • Log in to your personal account directly at www.kivixsport.com to review or update available account information.

  • Contact the KIVIX Customer Service Center for assistance with updating, correcting, or requesting deletion of your personal information:

Hotline / Zalo: 034 539 7036
Email: Kivixsport@gmail.com

KIVIX may request reasonable verification of your identity before processing requests relating to personal data in order to protect your information from unauthorized access or modification.

6. DATA SECURITY & PROTECTION COMMITMENT

KIVIX applies appropriate technical and organizational measures to protect customer information against unauthorized access, misuse, disclosure, alteration, or loss.

Our security measures include:

  • Data Encryption:
    KIVIX uses industry-standard SSL/TLS encryption technology to protect information transmitted through our website and online transaction systems.

  • Internal Access Control:
    Access to customer information is limited to authorized personnel who require such information to process orders, provide customer service, or perform related operational duties.

Customer Responsibility

Customers are responsible for maintaining the confidentiality of their account passwords and login credentials.

Please do not disclose your password, verification codes, or account access information to any unauthorized individual or third party.

KIVIX will never request your account password through unofficial communication channels.

7. PERSONAL INFORMATION CONTROLLER & MANAGING ENTITY

The organization responsible for collecting and managing personal information under this Privacy Policy is:

Organization: KIVIX GLOBAL COMPANY LIMITED
Registered Office: 3rd Floor, No. 47 Ngoc Dai, Dai Mo Ward, Nam Tu Liem District, Hanoi, Vietnam
Customer Service Hotline / Zalo: 034 539 7036
Privacy Contact Email: Kivixsport@gmail.com
Website: www.kivixsport.com

By accessing and using the KIVIX website and services, you acknowledge that you have read and understood this Privacy Policy and the manner in which KIVIX collects, uses, stores, and protects personal information, subject to applicable laws and regulations.