Sales Policy

1. BRAND COMMITMENT

KIVIX follows the philosophy of “Control The Impossible”, delivering a comprehensive Pickleball equipment ecosystem built to international competition standards.

We are committed to:

  • 100% Authentic Products: Every product is standardized from materials and core technology to the smallest finishing details.

  • Transparent Information: Accurate technical specifications, authentic product images and videos, and publicly listed pricing across all official sales channels.

  • Comprehensive Customer Protection: We are committed to protecting our customers’ interests throughout the entire journey — from Product Discovery – Purchase – Delivery – Returns & Warranty.

2. OFFICIAL SALES CHANNELS

To ensure that you purchase authentic KIVIX products and receive full warranty benefits, please make purchases only through our verified official channels:

  • Official Website: www.kivixsport.com

  • Official E-commerce Stores: Shopee Mall, TikTok Shop
    Search for: Kivixpickleball

  • Official Media & Social Channels: Facebook, Instagram, YouTube, TikTok
    Search for: Kivixpickleball

  • Authorized Distribution Network: KIVIX-certified distributors, Pickleball clubs, and Pickleball centers.

3. SHOPPING SERVICES & CUSTOMER EXPERIENCE

  • Nationwide & International Shipping:
    Products are packed to premium standards with enhanced scratch and shock protection throughout the shipping process.

  • Free Inspection Upon Delivery:
    Customers are entitled to open and inspect the package to verify the correct model, quantity, and product condition before making payment or signing for delivery.

  • Flexible & Secure Payment Options:
    We support multiple payment methods, including Cash on Delivery (COD), Bank Transfer, Credit Cards, and Electronic Payment Gateways.

  • Transparent Returns & Warranty:
    KIVIX applies a 7-day exchange policy and provides structural/electronic warranty coverage for eligible product lines in accordance with the officially published warranty terms.

4. B2B PARTNERSHIP & COMMUNITY DEVELOPMENT POLICY

KIVIX welcomes partnerships with authorized distributors, Pickleball clubs, coaches, KOCs/KOLs, and affiliate partners to support the growth of a professional and sustainable Pickleball community.

Our partnership benefits include:

  • Pricing & Discount Policy:
    Attractive and competitive pricing with clearly structured discount tiers based on partnership scale and cooperation level.

  • Marketing & Communication Support:
    Access to professional HD image and video assets, point-of-sale communication support, and local brand positioning resources.

  • Event Collaboration:
    Priority access to new product demonstrations and samples, as well as potential sponsorship support for tournaments and events organized by eligible partners.

5. CUSTOMER SERVICE & PARTNERSHIP SUPPORT CENTER

For inquiries regarding orders, product specifications, technical support, or applications to become an authorized KIVIX distribution partner, please contact us via:

Website: www.kivixsport.com
Customer Service Hotline / Zalo: 034 539 7036
Email: Kivixsport@gmail.com
Social Media: @Kivixpickleball
Facebook | Instagram | TikTok | YouTube | Shopee