SHIPPING POLICY

Dear Valued Customers,

Kivix Global Co., Ltd. sincerely thanks you for your continued trust and support of our products and services.

To protect our customers’ rights and ensure the best possible shopping experience, KIVIX applies an Open-Box Inspection Policy, allowing customers to inspect their package together with the delivery personnel at the time of receipt.

1. Package Inspection Service

Scope of Inspection:
Customers are entitled to open the package in the presence of the delivery personnel to verify the product quantity, model, size, color, and external condition, ensuring that the item is intact and free from damaged packaging, scratches, peeling, dents, or deformation.

  • If the product does not match the order or is damaged during transportation:
    Customers may refuse to accept the shipment immediately without incurring any additional charges.

  • If the customer changes their mind and refuses the order (COD orders):
    Please return the product directly to the delivery personnel. The customer will be responsible for any applicable shipping and return fees.

  • If the product meets the order requirements:
    Customers should confirm the inspection, sign the delivery/inspection receipt, and complete payment if Cash on Delivery (COD) applies.

Please note: Once the customer has completed and confirmed the package inspection, any subsequent issues will be handled in accordance with KIVIX’s Warranty & Return Policy.

2. Order Processing & Delivery Time

  • Hanoi / Ho Chi Minh City: 1–2 business days.

  • Other provinces and cities: 2–5 business days.

  • Delivery schedule: Monday to Saturday, from 8:00 AM to 5:30 PM.

  • Deliveries are not available on Sundays, public holidays, or Tet holidays.

Shipping Fees

  • Shipping fees are automatically calculated based on the actual rates provided by KIVIX’s logistics partners, such as GHTK, GHN, Viettel Post, and other carriers, and will be displayed directly on the Checkout page.

  • Free Shipping Offers:
    Nationwide free shipping may be available for orders that meet the required minimum order value or as part of applicable promotional campaigns.

3. SHIPPING & ORDER SUPPORT CENTER

If your order is delayed, damaged during transportation, or requires urgent delivery assistance, please contact KIVIX Global Customer Service directly:

Customer Service Hotline / Zalo: 034 539 7036
Working Hours: 8:00 AM – 5:00 PM, Monday to Saturday
Order Tracking: Customers can track their shipment and view the tracking number directly under [Order History] on our website.